Shipping Policy — Rustic Elegance Boutique

Order processing time

• Orders are typically processed within 1–3 business days after payment is received (excluding weekends and holidays).
• Orders placed on weekends or holidays will begin processing on the next business day.
• During peak seasons (holiday sales, special promotions) processing may take longer. If there will be a significant delay, we will notify you by email.

Shipping methods & delivery estimates

• Standard Ground (Economy): 3–7 business days (domestic, continental US)
• Expedited (2–3 business days): 2–3 business days
• Next Day / Overnight: 1 business day (available at an additional cost and subject to cutoff times)
• International: 7–21 business days (varies by destination and customs processing)

Shipping costs

• Shipping costs are calculated at checkout based on the shipping method you select, your order weight/dimensions, and the delivery address.
• We may offer free standard shipping on orders over $[FREE_SHIPPING_THRESHOLD] (edit as needed). Free shipping promotions apply only to standard ground service and to eligible products/destinations.
• Expedited and overnight shipping are available for an added fee.

Order confirmation & tracking

• You will receive an order confirmation email after your purchase. Once your order ships, we’ll send a shipment confirmation email with tracking information.
• Use the tracking number to follow your package on the carrier’s website. If you don’t receive tracking info within 3 business days of placing your order, contact us at monacok33@icloud.com

Local pickup & local delivery

• In-store pickup: Available at Rustic Elegance Boutique, 801 Boulevard Street, Dover, OH 44622. Select “In-Store Pickup” at checkout. We’ll notify you by email when your order is ready—typically within 1–2 business days. Pickup is available during store hours; please bring your order confirmation and ID.
• Local delivery: We offer limited local delivery within [specify radius] for a small fee or free for orders over [amount]. Select “Local Delivery” at checkout if available for your ZIP code.

International shipping, duties & taxes

• We ship internationally to many destinations. International customers are responsible for import duties, taxes, customs fees, and brokerage charges assessed by the destination country. These charges are not included in our shipping prices and are typically collected by the carrier or customs authority upon delivery.
• Delivery times for international shipments vary widely depending on destination customs processing. We recommend checking your country’s import rules prior to ordering.

Address errors & undeliverable packages

• Please provide a complete and accurate shipping address at checkout. Rustic Elegance Boutique is not responsible for delays or non-delivery due to an incorrect shipping address provided by the customer.
• If a package is returned to us as undeliverable (wrong address, refused delivery, unclaimed), we will contact you to arrange reshipment. Reshipment will incur an additional shipping charge. If you do not respond within 14 days, we may issue a store credit minus original shipping and return shipping costs.

Lost, stolen, or damaged packages

• If tracking shows delivery but you did not receive your package, please check with household members, neighbors, or your local post office; carriers sometimes mark items delivered early. If you still cannot locate the package, contact us at monacok33@icloud.com and include your order number and tracking number. We will work with the carrier to investigate.
• For packages damaged in transit, retain all packaging and damaged items and send photos to monacok33@icloud.com. We will review the claim and help arrange a replacement or refund as appropriate.

Shipping restrictions

• Some items may be restricted from shipping to certain locations (for example, oversized items, hazardous materials, or restricted international destinations). If an item cannot be shipped to your address, we will contact you with available options.

Modifying or canceling an order

• If you need to change your shipping address or cancel an order, contact us as soon as possible at monacok33@icloud.com. We will do our best to accommodate requests, but once an order has entered processing or shipping, we may be unable to make changes.

Shipping insurance

• Shipments may be covered by carrier insurance. If you would like additional declared value coverage for a high-value purchase, contact us before placing your order and we’ll provide available options and costs.

Questions